Case Study

Wallowa County Health Care District Adapts with NetSuite in Changing Healthcare Landscape

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Wallowa County Health Care DistrictWallowa County, OR

Representing more than half of all rural hospitals, Critical Access Hospitals (CAHs) must navigate challenging operational and financial environments. Doing more with less is vital to CAH success.

Wallowa County Health Care District has been serving the residents of Wallowa County since 1950 through its expansive offerings at Wallowa Memorial Hospital, four Wallowa Memorial medical clinics, and Wallowa Valley Senior Living.

When their legacy system was unable to keep up with their changing needs, Wallowa County came to Eide Bailly to implement NetSuite.


  • Time savings, including faster close
  • More efficient and streamlined processes
  • Greater flexibility and function
By the numbers
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bed facility
clinic locations
years serving the community

The Challenge

Facing a talent shortage and mounting cost pressures, Wallowa Memorial needed to maximize efficiency with a scalable system.

Wallowa Memorial has experienced significant growth over the last decade. Their legacy business management system was no longer able to keep up, limiting function and possibility.

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There is a staffing shortage affecting rural healthcare.
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    Their legacy system was unable to scale with their growth.
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      Increasing cost pressures demand maximizing efficiency.

        The Solution

        A cloud ERP system for Critical Access Hospitals built to scale and drive efficiency.

        A longtime audit client of Eide Bailly, Wallowa Memorial turned to us when it was time to find a new business management system. Our team worked with Wallowa Memorial to assess their needs and determined NetSuite’s cloud ERP to be the best fit. We implemented a tailored, easy-to-use NetSuite solution, built to scale so it can support Wallowa Memorial’s continued growth.

        This includes:

        • SuiteSuccess Social Impact Standard Cloud Service
        • Inventory Management Mid-Market Advanced Inventory

        The Results

        Since implementing NetSuite, Wallowa Memorial has seen efficiency gains, time savings, increased visibility, and seamless closings.

        Everyone in the organization has been able to do business in a better way. “Eide Bailly built our system in a way that allows us to expand into areas we weren’t able to before,” explains Controller Matthew Perren. “There’s been time savings across the board for every user, but now we have the ability to expand into these different areas of requisitions and AP automations. The value has been immense.”

        Moreover, because we understand the needs of healthcare organizations when it comes to talent management, when Wallowa needed a new HCM solution, we were able to immediately introduce them to solutions that we knew would meet their requirements. This saved them the time and resources that go into researching and vetting various software options.


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