Why Construction’s Next Advantage is the Back Office

Behind every completed building is a back office powering the systems, decisions, and data that keep operations moving. But too often, those systems are stuck in the past, creating inefficiencies and limiting growth.

• Nearly half of construction organizations still rely on manual or legacy processes.
• Over 900 construction management tools exist, yet 22% of construction professionals still feel unsure if their current tech stack is right.
• Construction firms invest just 1–2% of their revenue in IT , well below the cross-industry average of 3–5%.

The back office is more than just a support function; it’s the strategic backbone that drives cost control, visibility, and scalable operations.

Outdated Systems Are Holding Back Growth

Manual time tracking, disconnected claims workflows, and multiple logins across platforms lead to delays, data errors, and revenue leakage. Worse, they make it harder to scale operations efficiently or respond to changing workforce dynamics. Skilled employees end up managing workarounds, instead of driving high-value outcomes.

Key metrics include:

• Turnover rate (including among staff and leadership)
• Vacancy rate
• Recruitment costs
• Time-to-fill for key roles
• Employee engagement/satisfaction ratings
• Agency and contract talent usage rates
• Absenteeism rates

Case in Point: Modernizing Time Entry Without Extra Licensing Costs

One construction company came to us because they needed a mobile-friendly time entry solution for field staff, but didn’t want to pay for additional Salesforce FSL licenses just for temporary workers.

We built a custom mobile time entry solution that:

• Enabled workers to log time directly from the field.
• Integrated seamlessly with payroll and job costing systems.
• Eliminated the need for FSL licenses for temp labor.

The result? Real-time visibility into labor costs, faster decision-making, and significant cost savings on platform licensing.

This isn’t just a tech fix. It’s a business strategy that gives operations and finance teams greater flexibility and control.

Automating Claims: From Bottlenecks to Seamless Sync

Another organization faced a growing volume of insurance claims data. With no easy way to move information between their CRM and claims management platform, re-entering project details became time-consuming and error-prone.

We developed a custom Robotic Process Automation (RPA) solution that:

• Pulled data from their CRM, including photos and documentation.
• Automatically pushed it into the claims system for submission.
• Enabled faster, more accurate claim processing.

This automation reduced friction in a revenue-critical workflow and positioned the company for more scalable growth.

Why the Back Office Is Your Next Strategic Priority

In today’s construction landscape, doing more with less is not optional. Modernizing your back office can dramatically improve operational visibility, reduce risks, and align technology investments with business goals.

And here’s the good news: you don’t need a full tech overhaul to start seeing results.

Start with a strategic assessment:

• Identify your back office strengths, weaknesses, opportunities, and threats.
• Inventory current technology investments and evaluate alignment with business priorities.
• Eliminate redundant or low-ROI tools to streamline workflows.
• Pinpoint areas where targeted solutions can address key pain points.
• Consider removing high-cost products that fail to deliver measurable value.

Some of the most impactful gains come from focused, strategic updates, such as:

• A custom mobile time entry interface that improves labor reporting accuracy.
• Automation that halves claims processing time and minimizes errors.
• Payroll integrations that close labor data gaps and enhance financial reporting.

Ready to See What Your Back Office Is Truly Capable Of?

Modernizing your operations isn’t just about technology — it’s about reshaping how your business works to unlock agility, control costs, and scale efficiently.

Let’s explore how we can help you modernize your back office, reduce costs, and build lasting competitive advantage — from the ground up.