Choosing the Right CRM for your Organization

Case Study

Bongard's Logo

Undergoing a major technology implementation comes with a fair amount of risk. There are numerous studies and statistics out there that show the failure rates. It’s an experience that Bongards Creameries, unfortunately, knows first-hand.

Bongards is a premium cheese manufacturer and farmer-owned coop with over a century of cheese-making expertise. They originally implemented Salesforce CRM in 2014, but the solution was not aligned with the way they went to market. After a few years of painful growth, Bongards made the strategic decision to double-down on Salesforce and reinvest to get the right CRM implementation.

Bongards

Eide Bailly has been Bongards’ accounting firm for years, so when they learned that we also have a Salesforce Gold Consulting team, they brought our team in to share our approach to fixing their Salesforce CRM org.


“We felt that Eide Bailly really had a step above with how they went to implement Salesforce.”

This time around, Bongards was determined to beat the implementation odds. After a thorough vetting of Salesforce partners, our Eide Bailly Salesforce team was brought in to optimize Salesforce. We began with a deep dive into Bongards go-to-market strategy, business processes, and requirements. The result made all the difference to Bongards’ CRM experience.

Salesforce Optimization

Aligning CRM to Support Go-To-Market Strategy


“It's made us a lot more efficient. People aren't chasing things, they just go to Salesforce and 9 out of 10 times they'll get their question answered.”

- Scott Tomes | Bongards Chief Revenue Officer


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It all starts with a conversation.

LOCATION:

  • Chanhassen, Minnesota

SOLUTIONS:

  • Salesforce Sales Cloud Optimization
  • Pardot Implementation
  • Ross ERP Integration

RESULTS:

  • Complete Customer Views across Departments
  • Sales Forecasting & Metric Tracking
  • Streamlined Quoting Process
  • Salesforce Product and Pricebook Configuration
  • Workflow & Approval Process Optimization
  • Happier Teams & Improved Collaboration