End-of-Life Technology Planning: How to Determine What Comes Next

Legacy technology isn’t just slowing you down — it’s putting your organization at risk. From rising security threats to mounting maintenance costs, outdated systems are becoming harder to justify. And with tools like Microsoft Dynamics GP approaching end-of-life, now is the time to plan your next move.

Inconsistent and incomplete information regarding Microsoft Dynamics GP’s upcoming sunset has created confusion for users.
Listen as Eide Bailly’s Alan Clark breaks down the timeline.

Understanding the Risks of Legacy Technology

A significant portion of our clients — 33% of those surveyed — are still using software that will soon be phased out. Continuing to rely on legacy systems like GP poses real challenges that affect your ability to grow, scale, and compete. Here’s what’s at stake:

For Operational Leaders:

• Inefficiency: Outdated tech leads to redundant steps and manual work, slowing down business processes. For example, manual data entry between disconnected systems delays reporting and increases error rates.
• Disconnected Data: Fragmented systems make it hard to unify data, track KPIs, and support cross-functional collaboration. Without a central view of data, leaders struggle to identify bottlenecks or act on performance insights.
• Limited Support: As legacy systems reach the end of their lifecycle, support from vendors and third-party experts diminishes — leading to longer downtimes and unresolved technical issues. When an outdated ERP crashes, teams often wait days for fixes that should take hours.

For Finance Leaders:

• High Maintenance Costs: Legacy systems eat into budgets, with as much as 90% of IT spend going to maintenance instead of innovation. This leaves little room for investing in analytics, automation, or future-ready tools.
• Compliance Risks: As regulations evolve, legacy platforms may lack the flexibility needed to stay compliant. For example, systems not updated for new tax codes or audit trails expose companies to penalties.
• Unclear ROI: Aging technology reduces your ability to measure and optimize return on investment. When systems can’t produce timely or accurate reports, strategic planning suffers.

For Tech Leaders:

• Security Vulnerabilities: Outdated systems lack modern security features, leaving sensitive data exposed. Older platforms may not support MFA or encryption, increasing breach risks.
• Integration Limitations: Legacy systems often struggle to connect with modern tools, leading to siloed systems and reduced scalability. Trying to bolt on cloud solutions creates technical debt instead of transformation.
• Support Gaps: As vendor support fades, internal IT teams are left to patch aging infrastructure with diminishing resources. This reactive approach drains capacity and delays strategic IT initiatives.

Embracing Opportunities for the Future

Transitioning away from legacy systems opens the door to modern technologies that can transform how your organization operates. Here’s what’s possible:

For Operational Leaders:

• Streamlined Workflows: Modern tools eliminate inefficiencies and support better collaboration across departments. For instance, integrated platforms can trigger automated handoffs between finance and operations teams.
• Unified Data Views: Centralized systems improve reporting, performance tracking, and decision-making. Dashboards pulling from a single source of truth give leaders clarity and speed.
• Improved Customer Experience: By leveraging AI-driven customer service tools, businesses can improve customer satisfaction and loyalty. Features like chatbots or personalized portals provide 24/7 support and faster resolution times.

For Finance Leaders:

• Smarter Analytics: Gain better visibility into financials, forecast performance, and support strategic planning with real-time data. Teams can simulate budget scenarios or cash flow projections with a few clicks.
• Cost Savings Through Automation: Free up resources and reduce errors by automating recurring tasks. For example, automating vendor invoice approvals can cut days off your AP cycle.

For Tech Leaders:

• Stronger Security Posture:Modern systems are built with advanced security features that help protect your infrastructure from today’s threats. Cloud-native platforms come with built-in identity management, encryption, and continuous monitoring.
• Improved Integration: Modern platforms offer APIs and open architecture, making it easier to connect your tech stack and scale with confidence. For example, syncing HR, CRM, and ERP platforms eliminates rework and manual reconciliation.
• Predictive Maintenance: AI can predict when equipment or systems are likely to fail, allowing businesses to perform preemptive maintenance — minimizing downtime and extending the lifespan of critical assets. This helps avoid unplanned outages and supports smoother operational continuity.

Best Practices for Evaluating New Technologies

Just because a tool is the newest or most acclaimed does not mean it is the best for your specific organization. Choosing your next platform isn’t just about what’s new — it’s about what works for your team, your strategy, and your bottom line.

Here are six key considerations to guide your evaluation process:

1. Feasibility and Viability

• What are the benefits of the new technology?
• Do you have the resources required to implement this technology?
• Is the ROI reasonable?

2. Application

• Is the publisher of the new technology stable?
• Will customization be required?
• Is information available regarding existing pilot projects or proof of concepts leveraging this technology?

3. Usability

• How difficult will the technology be to adopt?
• Can employees use the technology effectively and efficiently?

4. Integrations and Coordination

• Will the new technology integrate with our existing systems?
• What will be required from a process and systems perspective to add the new technology?
• Will the new technology affect our organization’s competitive advantage?

5. Security and Privacy

• Will the new technology improve current security requirements?
• Do we have individuals on staff who understand the impact, or do we need to engage a security expert?

6. Adoption Cost

• What are the costs and resources required to implement the new technology?
• With limited funding for innovation projects, is the investment justifiable?

Future-Proof Your Technology for Smarter, Safer Growth

Transitioning from legacy systems to modern technology is crucial for businesses looking to stay compliant and competitive.

By understanding the risks of outdated technology, harnessing the power of AI and other modern capabilities, and thinking critically before implementing new technology, organizations can position themselves for long-term success.

Ready to leave outdated tech behind? Eide Bailly is here to help you make a smooth transition and get the most from your technology investments.