Podcast (Dental)

How Good Communication Leads to Better Patient Experience

September 13, 2023
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In This Episode

Negative patient experiences can have significant business consequences. As your patients interact with members of your team throughout their visit, it’s important to ensure proper communication at all levels.

In this episode of The Art of Dental Finance and Management, Art Wiederman meets with Denise Williams Jones, Founder and Owner of Next Level to Success, to discuss improving communication between your team and your patients.

Show Notes & Resources

About the Host

Art Wiederman photo

Art Wiederman, CPA, Director of Dental Practices | Eide Bailly
Art specializes in serving dental practices. He oversees a variety of services including accounting, tax compliance and planning, financial planning, retirement planning, and financial practice management consulting. Art’s expertise is not only in taxation issues for dentists, but also in his knowledge of dental practice metrics and benchmarks. Art has the ability to look at a dentist’s statements and identify profit holes in their practice.

About the Guest

Denise Williams-Jones photo

Denise Williams-Jones, Founder and Owner | Next Level to Success
Denise Williams-Jones, RDA is a Customer Service Consultant, Speaker, Founder, and Owner of Next Level to Success. Denise is currently a consultant for the American Dental Association as part of the Dental Team Hub Advisory Group for Practice Management. She is a Crown Council member and has designed continuing education courses for the American Dental Association. Denise is both a member of and ambassador for the Speaking Consulting Network. She graduated from the Scheduling Institute and ToPs Institute, two highly respected dental practice management training programs. She holds several certifications in Phone Training, Maximizing Patient Flow, Treatment Case Acceptance, and Delivering Exceptional Customer Service.

Resources for Your Dental Practice

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Being more strategic in all aspects of your dental practice will lead to increased profitability. 
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