In This Episode
One key trait that separates great dentists from good dentists is communication. In this episode of "The Art of Dental Finance and Management,” Art is joined by Jonathan Bonanno, an Industrial Organizational Psychologist who helps dentists communicate effectively with patients and provide a positive work environment for their employees. Art and Jonathan discuss the steps dentists can take to improve team cohesiveness and efficiency and identify common missteps — like why calling your team a “family” might do more harm than good. Jonathan also explains how to create and promote a positive team culture and why it is important to recognize achievements.
Finally, Jonathan describes the pros and cons of several different leadership styles and explains which may be most effective in the dental setting.
Show Notes & Resources
- Upcoming Eide Bailly Events
- Eide Bailly's Healthcare Services
- Decisions in Dentistry
- Academy of Dental CPAs
About the Host
Art Wiederman, CPA, Director of Dental Practices | Eide Bailly
Art specializes in serving dental practices. He oversees a variety of services including accounting, tax compliance and planning, financial planning, retirement planning, and financial practice management consulting. Art’s expertise is not only in taxation issues for dentists, but also in his knowledge of dental practice metrics and benchmarks. Art has the ability to look at a dentist’s statements and identify profit holes in their practice.
About the Guest
Jonathan Bonanno | Industrial Organizational Psychologist
Jonathan Bonanno is a trailblazing organizational development executive, founder of ZIA, and the visionary behind The Chief Psycho. With a career rooted in psychology, leadership, and talent optimization, Jonathan has redefined what it means to create safe, high-performing cultures — especially in dentistry and healthcare. Known for his bold approach and commitment to authenticity, Jonathan supports teams and leaders in unlocking their full potential, integrating psychodynamic insight with practical strategy. Whether he's coaching a DSO, leading a workshop, or hosting his podcast, Jonathan shows up with zeal, heart, and an unapologetic drive to disrupt the norm.
