In This Episode
“If you want rockstars, you’ve got to have the right culture.”
In this episode of The Art of Dental Finance and Management,” Art is joined by Laura Nelson, founder of Front Office Rocks. Laura has drawn on firsthand experience as a front office manager to help practices nationwide elevate their culture and advance growth. Now, she’s sharing her insights with our listeners, discussing the critical role of customer service systems, the value of a positive work environment, and the importance of structured training for new employees. Tune in to learn how training a rockstar front office team can transform your dental practice!
Show Notes & Resources
- AADOM Mastermind Course
- Eide Bailly's Healthcare Services
- Decisions in Dentistry
- Academy of Dental CPAs
About the Host
Art Wiederman, CPA, Director of Dental Practices | Eide Bailly
Art specializes in serving dental practices. He oversees a variety of services including accounting, tax compliance and planning, financial planning, retirement planning, and financial practice management consulting. Art’s expertise is not only in taxation issues for dentists, but also in his knowledge of dental practice metrics and benchmarks. Art has the ability to look at a dentist’s statements and identify profit holes in their practice.
About the Guest
Laura Nelson, Founder | Front Office Rocks
Laura is the founder of Front Office Rocks and the leading provider of on-demand virtual training and resources for dental practices. Working as a front office manager, Laura witnessed firsthand the shortcomings of dental clinics due to a lack of adequate training. This experience inspired her to study the most effective ways to manage and empower dental team members. Her interactive approach to training focuses on empowering staff to provide excellent customer service and patient care. Since establishing Front Office Rocks, Laura has mentored thousands of dentists and dental team members to achieve unprecedented growth.
