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Case Study

Supporting a Growing Restaurant Brand

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Zorbaz
Zorbaz| Detroit Lakes, MN

A lot has changed in the restaurant industry since Zorbaz was founded in 1969. It takes a lot more than a guest check pad and a smile to power 11 busy locations that offer Mexican cuisine, pizza, beer, and arcades. Technology is a vital part of the restaurant industry—in addition to a POS system, Zorbaz runs digital surveillance, DJ systems, VoIP phone systems, VPNs, guest Wi-Fi, and must stay up to date on credit card security and PCI compliance.

KEY RESULTS

  • A fully outsourced and managed technology environment
  • Increased visibility and seamless communication between locations and headquarters
  • Assurance of secure networks

Microsoft

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The Challenge

Restaurants are dependent on reliable technology.

Having doubled in size over the past 10 years, the need to operate as one business despite having 11 locations grew increasingly important. Securing their network, supporting their IT needs, and synchronizing their reporting became a necessity to running their business efficiently. Zorbaz needed a partner in technology to rely on.

The Solution

Outsourced and managed technology services.

From a total oversight of their technology strategy to network security and infrastructure support, our team helps Zorbaz focus on running their business instead of managing their IT overhead.

“One thing I’ve learned working with Eide Bailly is whether you know computers or you don’t, they are great to work with. They’re going to come in and they’re going to share the information with you. They’ll explain it in a way that you’re going to understand it. And they are going to look at your business and tailor the technology to fit your needs. They really raise the level of your technology and what you can do in your business.”

-Robb Swanson, Operating Partner | Zorbaz

The Results

A fully managed IT environment.

As Zorbaz has grown over the years, so do the strategic services and solutions we provide them. We provide regular, ongoing technology strategy planning and we’ve helped Zorbaz: Update their Windows Server environment to support modern business applications Migrate Windows Server infrastructure to Microsoft Azure, increasing availability and user access Move away from a legacy email system to a modern Exchange environment through Office 365 implementation Secure their network and isolated the Point-of-Sale environment in accordance with PCI Security Standards Streamline their employee hiring and on-boarding process through the integration of SharePoint Online and DocuSign

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