Overview

Critical access hospitals have experienced unprecedented challenges during the last several years, affecting both the organizations and the communities they serve.

Our Critical Access Hospital Webinar Series is designed specifically for critical access hospital professionals. The series addresses key topics with actionable information to help plan now for the future, including:

  • Denials Management
  • Medicare Provider Enrollment Issues
  • Operational Staffing Efficiencies
  • Analytics/RPA in Healthcare
  • Physician Coding Update
  • Medicare Cost Report Clarity

The challenges brought by the changing healthcare landscape offer opportunities for CAHs to operate more efficiently and better manage revenue, Medicare reimbursements and staff shortages.

Held annually for the last 13 years, attendees continually confirm that the information is relevant and a value-added use of time. Built for critical access hospitals by experts in their fields, these sessions are held live over two months with access to on-demand recordings.



Webinar Schedule at a Glance

Dates Topic
Friday, November 4, 2022
1:00 p.m. – 2:30 p.m. CDT
Denials Management: Capture More of Your Revenue
Friday, November 11, 2022
1:00 p.m. – 2:30 p.m. CST
Are You Ready for Medicare Provider Enrollment Consequences Post PHE?
Friday, November 18, 2022
1:00 p.m. – 2:30 p.m. CST
Operational Processes – Saving Time and Money
Friday, December 2, 2022
1:00 p.m. – 2:30 p.m. CST
Analytics and Robotic Process Automation (RPA) in Healthcare
Friday, December 9, 2022
1:00 p.m. – 2:30 p.m. CST
2023 Coding Updates
Friday, December 16, 2022
1:00 p.m. – 2:30 p.m. CST
Bringing Clarity to your Medicare Cost Report

Each session is eligible for one CPE credit of specialized knowledge and the total series is worth six CPE credits upon verification of participant attendance. To receive CPE credit, each participant wanting CPE credit MUST register and attend each session. Each participant must also answer the polling questions during each webinar.

Target Audience
These educational sessions are designed for CEOs, COOs, CFOs, CIOs, CISOs, CNOs, CMOs, compliance officers, administrators, directors of revenue cycle and reimbursement and trustees.

Cost
$150 per session
$750 for the series 

CPE Information
CPE Credit: 1 per session
Field of Study: Specialized Knowledge
Level of Knowledge: Basic
Delivery Method: Group-Internet Based

Questions
Jessica Gropel
507.304.6929
jgropel@eidebailly.com


Webinar Schedule 

 

Denials Management: Capture More of Your Revenue

Friday, November 4, 2022 | 1:00 p.m. – 2:30 p.m. CDT

Overview 
The old adage “an ounce of prevention is worth a pound of cure” can easily be applied to claim denials. Healthcare organizations lose billions of dollars due to denied claims with over 80% of claims denied due to preventable reasons. An effective denials prevention program gets to the root cause to prevent the issue from reoccurring in the future.
  
Learning Objectives 

  • Implement an effective denials prevention and management program
  • Summarize best practices around denials identification and prevention
  • Explore how data analytics can optimize the denials management process/approach

Presenter 
Rochelle Dahmen, Senior Manager, Revenue Cycle | Eide Bailly
Rochelle is the Revenue Cycle Manager for Eide Bailly. She has more than 18 years of healthcare experience, including more than three years at Blue Cross Blue Shield of Minnesota and more than 15 years working in multiple healthcare organizations across the country. Specializing in revenue cycle and technology implementations, she has assisted health systems throughout the country with denials management, chargemaster assessments, compliance reviews, charge capture improvements, as well as electronic health record implementations, conversions and optimizations. Rochelle brings strong analytical skills and a thorough understanding of the revenue cycle that allow her to quickly identify issues and create solutions to improve revenue cycle performance. Rochelle is located in Eide Bailly’s Minneapolis, MN office. 


Are You Ready for Medicare Provider Enrollment Consequences Post PHE?

Friday, November 11, 2022 | 1:00 p.m. – 2:30 p.m.  CST

Overview 
The COVID-19 PHE brought many necessary 1135 blanket waivers for healthcare organizations to manage their patents and practitioners during unprecedented times. Additionally, the CMS Program Integrity Group exercised several COVID-19 relief measures related to Medicare Provider Enrollment. With the end of the PHE nearing, make sure your team is prepared to meet the necessary reporting requirements to maintain compliance with the Medicare program once these relief measures are removed.
  
Learning Objectives 

  • Define which COVID-19 relief measures will expire at the conclusion of the PHE and how they may impact your Medicare enrollments, licensure considerations and the like
  • Describe the reinstatement of Medicare’s enrollment effective date policy and consequences for missed revalidations.
  • Discuss the new Provider Ownership Verification (POV) contractor and the importance of complete and accurate enrollment records or risk deactivation or revocation
  • Explore requirements for timely reporting of updates by provider/supplier type

Presenters 
Gretchin Heckenlively, CPA, FHFMA, Partner | Eide Bailly
Gretchin Heckenlively has over 25 years of experience in healthcare, both in public accounting and as the Chief Financial Officer of a hospital. Gretchin’s primary focus is Medicare and Medicaid provider enrollment, Medicare provider-based issues, licensure and reimbursement, serving clients of all sizes and in all markets across the United States. Her previous experience in healthcare audit and Medicare cost report preparation for both CAHs and PPS hospitals is extremely valuable in determining the financial impact of operational changes requiring enrollment services. Gretchin also serves as one of the primary speakers at the National Medicare Provider Enrollment Compliance Conference held annually, as well as the CMS Central Office PECOS Focus Group and the CMS Central Office Provider Compliance Focus Group.


Operational Processes – Saving Time and Money

Friday, November 18, 2022 | 1:00 p.m. – 2:30 p.m. CST

Overview 
Many Critical Access Hospitals face challenges of managing efficient operations. These challenges can consume resources and compromise the patient and employee experience. This session will provide an understanding of how investing in efficient processes can save you both time and money.
  
Learning Objectives 

  • Identify strategies and processes for navigating and understanding current workflows.
  • Discuss detailed actions to consider and to avoid in creating efficient processes and how to reduce or eliminate bottlenecks in your workflows.
  • Analyze the importance of communication and its impact on operations.

Presenter 
Traci Rabine, Senior Manager | Healthcare Consulting, Eide Bailly
Traci has more than 20 years of experience in healthcare leadership, construction management, clinic and hospital operations and revenue cycle.  She spent most of her career as a Vice President at an 81-bed hospital and multi-specialty clinic. She recently began her career at Eide Bailly as a Senior Manager.  She is passionate about helping organizations succeed through implementing and managing efficient processes, growth, and engaging and involving staff.


Analytics and Robotic Process Automation (RPA) in Healthcare

Friday, December 2, 2022 | 1:00 p.m. – 2:30 p.m. CST

Overview 
Real world examples of putting all of the “talk” into action to optimize performance in the revenue cycle using RPA.

The tech industry is full of buzz words. Understanding the technology available and the problems they solve will help you maximize your ROI. Intelligent Automation and Data Analytics helps skilled resources focus on what’s important. Join us as we review demonstrations along with strategies for your own implementation.
  
Learning Objectives 

  • Define the difference between “Intelligent Automation” and “Data Analytics”
  • Explain the importance of digital transformation
  • Explore the technologies/tools available to leverage for automation and analytics
  • Discuss RPA and how analytics can be practically leveraged in your organization to increase efficiency

Presenters 
Rochelle Dahmen, Senior Manager, Revenue Cycle | Eide Bailly
Rochelle is the Revenue Cycle Manager for Eide Bailly. She has more than 18 years of healthcare experience, including more than three years at Blue Cross Blue Shield of Minnesota and more than 15 years working in multiple healthcare organizations across the country. Specializing in revenue cycle and technology implementations, she has assisted health systems throughout the country with denials management, chargemaster assessments, compliance reviews, charge capture improvements, as well as electronic health record implementations, conversions and optimizations. Rochelle brings strong analytical skills and a thorough understanding of the revenue cycle that allow her to quickly identify issues and create solutions to improve revenue cycle performance.

Nick Mortensen, Principal, Technology Consulting | Eide Bailly
Nick is the practice lead over the Business Process Automation and Optimization team at Eide Bailly Technology Consulting. After receiving his Master's in Information Systems Management from Brigham Young University, he dove straight into business and technical consulting. With over 100 projects under his belt as a project lead or technical architect, he has developed a deep passion for what he does. His team utilizes a suite of tools to optimize business processes and automate menial and complex tasks, leaving humans to do what humans do best. By striving to understand your business first, his team of consultants will ensure your automation solutions deliver a quick return on investment while marching you towards your larger digital transformation goals.


2023 Coding Updates

Friday, December 9, 2022 | 1:00 p.m. – 2:30 p.m.  CST

Overview 
Each year, the American Medical Association (AMA), publishes changes/additions/deletions to the Current Procedural Terminology (CPT) codes. This session will discuss the 2023 changes and how they will affect professional coding and documentation.
  
Learning Objectives 

  • Discuss 2023 CPT Changes
  • Define the impact of changes on Providers
  • Compose examples of proper utilization of changes regarding documentation

Presenter 
Susan Rohde, RHIT, CCS-P, CPC, Senior Manager | Eide Bailly  
Susan has more than 25 years of healthcare experience with an emphasis on coding compliance, especially surrounding cases involving due diligence. Susan has worked with numerous law firms assisting with coding and documentation issues. She specializes in Office of Inspector General (OIG) compliance cases, documentation issues and correct code assignment. Susan also provides education to both provider and ancillary staff regarding documentation requirements and medical necessity.


Bringing Clarity to your Medicare Cost Report

Friday, December 16, 2022 | 1:00 p.m. – 2:30 p.m. CST

Overview 
Today’s Critical Access Hospitals need to ensure they’re optimizing Medicare reimbursement via the Medicare cost report in order to maintain their financial health. Long-term success is promoted through understanding current Medicare interpretations as well as the development of strategies to optimize reimbursement or minimize your risk. This session will provide clarity on complex cost reporting issues to ensure your facility has the information to make decisions for the sustainability of financial health.
  
Learning Objectives 

  • Assemble various examples of how to improve your current Medicare reimbursement
  • Discuss recent Medicare Administrative Contractor interpretations
  • Propose "best practices” for cost report strategies

Presenters 
Brian Bertsch, Principal, Healthcare Consulting | Eide Bailly     
Brian Bertsch has more than 25 years of experience assisting critical access hospitals, PPS hospitals and other rural providers to improve their financial stability. His primary focus is healthcare consulting working with hospitals on Medicare and Medicaid rules and regulations, preparation and review of Medicare cost reports, chargemaster/cost report reviews, market pricing analysis and other financial improvement analyses. Brian also provides education to staff, board members and constituents on Medicare reimbursement issues.

Jess Paisley, CPA, Partner | Eide Bailly
Jess helps our clients understand financial reporting processes to accurately present financial information. He also assists healthcare providers on reimbursement strategy and compliance. When you work with Jess, you can expect timely solutions that deliver expected outcomes. He works to understand your organization to tailor the response that will align to your specific operations.