The revenue cycle is a complex system that involves multiple departments and personnel. Much attention is often given to the front and back-end of the revenue cycle, leaving the middle functions of the cycle neglected.
This webinar provides guidance on the “back end” activities associated with the revenue cycle processes. We will focus on the importance of identifying and resolving obstacles that may keep an organization from obtaining the goals for best practice benchmarks. Educating and assisting patients with outstanding balances due requires focused efforts and consistent messaging through statements, collection letters and phone contact.
- Address policies and procedures which are key to the success of any revenue cycle process and holding staff accountable.
- Discuss the importance of timely account follow-up to claim submissions and the role that EDI plays.
- Distinguish the difference between noncovered and denied services and actions to be taken for account resolution.
- Explore options for benchmarking and holding staff accountable.
- Identify accounts that may qualify for financial assistance vs. forwarding for outside collection activity.
Deyon Suchla, Manager, Health Care Consulting
Deyon is a Health Care Consulting Manager with more than 25 years of experience in the health care industry. She also has more than 15 years of business office management experience in hospital, clinic and long-term care operations. Deyon's consulting and training is consistent with compliance guidelines established by Medicare and other third party payers for boy UB-04 and HCFA-1500 billing.
CPE Credits: 1
Field of Study: Specialized Knowledge
Program Level: Basic
Delivery Method: Internet Group
No prerequisites or advanced preparation required. For information regarding refund, complaint and program cancellation policies, please contact Jason McKeever at 701.476.8773.