Insights: Article

Why Are Experienced Interviewers Needed in Business

5 keys to hiring the right people

By Doug Cash

March 27, 2018

Have you ever wondered why you can’t find talented staff who stay with your organization? You’re not alone. This issue affects all types and sizes of organizations, no matter the business model, and it can be caused by a number of issues. Some of these issues are beyond your control. What you can control is how you train your HR staff who interview job candidates so they spot misinformation. It should be one of the first steps any organization takes to work toward a hiring solution. As we all know, finding excellent long-term employees is the desired outcome of any hiring process.

Research shows that untrained interviewers have no better than a 50-50 chance of identifying false or misleading information during an interview. When you look at other investments your organization makes on a regular basis, does a 50-50 chance of success meet your expectations? HR employees interview individuals about sensitive matters like hiring, terminations, and internal investigations, and they’re tasked with gathering as much information as possible. Many times this gathering or uncovering of information is critical to the overall well-being of the business.

If your staff isn’t trained to interview, information can be missed or overlooked. A fact many times overlooked during an interview is that the interview/interaction/discussion may be the only time an opportunity will exist for this exchange of information to occur. If the most possible information is not obtained during this interaction, any missing information has the potential of being lost forever.

It is strongly suggested organizations that require employees to conduct any type of interviewing also provide, at the minimum, an interview training class. This type of training is extremely valuable to less experienced employees, who often conduct various types of interviews due to project or engagement budget constraints. Many people have only seen interviews in movies or on TV. In the daily operations of an organization, fiction seldom matches reality when it comes to interviews.

Experience shows the amount of additional information obtained during interviews will be well worth any cost associated with the additional training expenses. Committing to extra staff training and policies is never detrimental to the organizations reputation.

Reducing the stress and anxiety being experienced by individuals conducting interviews leads to a more harmonious outcome for all involved in the process. Our brains can only focus totally on one thing at a time so interview training will provide the staff member with the knowledge necessary to maintain their focus on the task/interview at hand and how to keep the interviewee focused on the interview. Training helps employees better understand how to open, conduct, follow-up on, document and close an interview.

During an interview, keep these points in mind:

  • If you don’t care to be involved in the interview, nether will they. Keep your focus on the task at hand.
  • Taking excessive notes and ignoring the individual will destroy your interview.
  • The more comfortable the interviewee is, the easier it is for them to provide you with information.
  • Don’t use a desk or table as a barrier to interact with the interviewee.
  • This could be the only opportunity to speak with this person, so make sure you don’t leave information untold.

As commonly attributed to Sir Francis Bacon, “Knowledge is power”.1 The more knowledge (information) you have at your disposal, the better decisions you can make for your organization.


[1] https://www.monticello.org/site/jefferson/knowledge-power-quotation

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