General | Debit Card | FSAs | HSAs | HRAs | Transit | COBRA/Continuation & Retiree Billing
Q. How do I log into my account? - Back to Top
A. You will need to go to https://consumer.eidebaillybenefits.com.
For State of MN participants, House of Representatives and MN Historical Society your username and password is your 8 digit employee ID number plus the last 4 of your SSN. Refer to your Welcome Letter you received when you first enrolled for additional information.
For any non-State clients your username and password is your SSN or your first initial/last name/last 4 of SSN. Refer to your Welcome Letter you received when you first enrolled for additional information.
Q. I haven't received my debit card what do I do? - Back to Top
A. We'd be happy to help. Please contact us at 800.300.1672 or at firstname.lastname@example.org for assistance with this question.
Q. How do I check my balance? - Back to Top
A. Log into your account by clicking the button in the 'Participants' tab and under the 'Login' heading that describes the account type you want to check the balance of, and your balances are on the home page.
Q. My debit card is not working, what can I do? - Back to Top
A. We'd be happy to help. Please contact us at 800.300.1672 or at email@example.com for assistance with this question.
Q. Where do I find the forms I need? - Back to Top
A. You can log into your account at https://consumer.eidebaillybenefits.com and look under the forms tab.
You can also access the forms on our website at www.eidebailly.com/services/employee-benefits/; forms will be located in the 'Participant' tab under the 'Forms' section.
Q. Is there a list of covered items I can view? - Back to Top
A. You can access plan information on our website www.eidebailly.com/services/employee-benefits/ located in the 'Participant' tab under the 'Forms' section.
Q. What is the debit card? - Back to Top
A. The debit card (called the Eide Bailly One™ Card) is a MasterCard that has been pre-loaded with your Health Care, Dependent Care, Limited Purpose, HRA and/or HSA elections. This provides the ease and convenience of not having to pay expenses out of pocket and seek reimbursement manually by submitting a claim form, (but does require documentation.)
Q. How does the debit card work? - Back to Top
A. You present the card as your method of payment to your provider or retailer, and the cost of the product or service is deducted from the balance of your pre-tax account. (If asked whether to process your transaction as a debit or credit, respond "credit.") Please get an itemized receipt at time of payment.
Q. How many debit cards will I receive? - Back to Top
A. You will automatically receive two debit cards. Both cards will have the employee's name on them, as well as the name of your employer. If the second card is going to be used by another eligible tax dependent (e.g. spouse or dependent child), simply have the dependent sign the back of the second card. Each card user should sign the card with his or her own signature. Additional cards are available for a cost of $10 each which will be deducted from the employee's FSA, HRA or HSA account.
Q. How do I activate my debit card? - Back to Top
A. The first time you use the card and it is swiped by the merchant, your card will activate automatically. Activating one card activates both cards at the same time.
Q. What should I do if my debit card(s) are lost or stolen? - Back to Top
A. You should call Eide Bailly Employee Benefits Customer Service as soon as possible. Recent transactions can be reviewed to ensure that expenses charged to the account belong to the participant and/or eligible dependents, and the missing cards can be deactivated. Replacements for lost or stolen card(s) can be requested and are issued for $10 per card and this charge will be deducted from the employee's FSA, HRA or HSA account.
Q. Do I need a new debit card each year? - Back to Top
A. No. The card is good for three years from the date of issue. It can be used for subsequent plan year pre-tax accounts. If you are planning on signing up again for a medical FSA account, or will continue to have an HRA or HSA, retain your card for future usage since new cards are not issued each plan year.
Q. Where can the debit card be used? - Back to Top
A. It can be used for eligible expenses incurred at health care providers including medical or dental offices, hospitals and medical laboratories and retail and stand-alone pharmacies. It should only be used for expenses that are eligible under IRS or plan guidelines.
Q. What should I do if the card can't be used at the provider's office or retailer? - Back to Top
A. There may be providers or retailers who do not accept MasterCard or the type of store is not authorized to do so. In this case, you must seek reimbursement for the expense through the manual claims process: by submitting a claim online via your personal account, fax, mail or using the mobile app.
Q. Should I still save my receipts and itemized documentation? - Back to Top
A. You should always save receipts or itemized documents for expenses that have been paid or reimbursed from the FSA, HRA or HSA. It is possible that you could be audited by the IRS and would need the documents during the audit. The IRS requires that expenses are verified or substantiated and if not, that administrators such as us request documentation to not only make sure the expenses are eligible but that they were incurred in the proper plan year. If a receipt or documentation is needed you will receive notification. Also, these receipts will be needed to document your debit card charges.
Q. How does an FSA work? - Back to Top
A. A Flexible Spending Account allows you to pay for your medical, dental and/or dependent (day) care expenses with pre-tax dollars. The dollars you designate, which are withheld from your paycheck, are not subject to Social Security (FICA), federal or state income taxes.
Q. Is there an annual limit for dependent care? - Back to Top
A. Yes, the maximum you can elect is $5,000. If you enroll in a Dependent Care Account, you cannot claim the child care credit on your tax return for the expenses reimbursed from your Flexible Spending Account. Check with your tax advisor to see what would be best for you.
Q. Can I change my election during the year? - Back to Top
A. Generally, no. However, if your employer permits changes on account of eligible status changes (or cost or coverage changes for the Dependent Care Account) then you will be allowed to change your election. Common status changes include the birth of a child, change in marital status, loss of a dependent or loss of spouse's employment. If an eligible status change does occur, you must notify your Human Resources Department, typically within 30 days and all changes are made on a prospective basis .
Q. How often do I need to enroll? - Back to Top
A. You need to re-enroll each year. Medical and dependent care expenditures vary from year to year and this gives you the flexibility to change your deduction election.
Q. What happens to money left in my FSA account at the end of the year? - Back to Top
A. Any money you do not claim for medical or dependent care expenses will be forfeited.
Q. What is a Health Savings Account ("HSA")? - Back to Top
A. A Health Savings Account is an account that allows individuals to pay for current qualified medical expenses, or save towards future medical expenses on a tax-free basis. In order to open a Health Savings Account, you must first be enrolled in a qualified High Deductible Health Plan (HDHP.)
Q. Who is responsible for managing my HSA? - Back to Top
A. As the account holder of your HSA it is your responsibility to keep track of your contributions and distributions. You can always view your account online at www.eidebaillybenefits.com for your transaction history, view current balances, request a distribution in the form of a check made payable to you or a provider. You should also keep your receipts for any funds used to pay for qualified medical expenses in case you are ever audited by the IRS.
Q. Who is eligible to contribute funds into my Health Savings Account? - Back to Top
A. In order to open and contribute to an HSA, an individual must be enrolled in an HSA-qualified high deductible health insurance plan. They cannot be enrolled in Medicare or Medicaid, cannot be eligible to be claimed as a dependent on another person's tax return, and must be over 18 years of age. If an individual meets these guidelines, they, their employer, and/or any third party are able to make contributions into their health savings account up to the IRS allowable limits for the year.
Q. How much can I contribute to my HSA? - Back to Top
A. The maximum annual contribution limits are determined by the IRS each year. For 2013, the maximum annual contribution limit that an individual, with single coverage, can make to an HSA is $3,250 (up from $3,100 in 2012). In the case of an individual, with family coverage, the maximum annual contribution is $6,450 (up from $6,250 for 2012). Note that the contribution is not limited to the annual deductible under the high deductible health plan. The IRS allows for an additional contribution for those who turn age 55 before the end of the tax year. The additional contribution amount is $1,000. If you had HDHP coverage for the full year, you can make the full catch-up contribution regardless of when your 55th birthday falls during the year.
Q. If I choose to contribute to my HSA each month do I have to contribute a set amount each time? - Back to Top
A. No, you may contribute any amount you wish and as frequently as you wish. The most common way of making a contribution is through a pre-tax payroll deduction. However, you can also make 'ad hoc' contributions online in your personal account, but note that these contributions will be made on an after tax basis. Your contributions will remain in your HSA from year-to-year until you use them. You do not have to make withdrawals (i.e. request distributions) each year.
Q. What is a Health Reimbursement Arrangement? - Back to Top
A. A Health Reimbursement Arrangement (HRA) is an employer-funded, tax-exempt spending account that is used to reimburse employees for qualified medical expenses. The HRA belongs to and is controlled by the employer. Typically, the employer provides a high-deductible health plan and creates an HRA for the employee to help pay for eligible out-of-pocket medical expenses. Employees can either use their debit card or submit a reimbursement claim. The HRA funds are then used to pay back the employee, but only up to a set limit for qualified expenses.
Q. What is the difference between an HRA and an FSA? - Back to Top
A. An HRA is entirely employer funded, whereas an FSA is funded by the employer or the employee through a salary reduction or other contribution. The other difference is that funds left in an FSA at the end of the plan year are forfeited, whereas funds left in an HRA at the end of the year are typically carried over to the next year.
Q. Do I have to substantiate HRA claims? - Back to Top
A. Yes, requests for reimbursement under an HRA must be substantiated.
Q. What happens to money left in my HRA account at the end of the year? - Back to Top
A. With an HRA, unused funds may be carried over from year to year.
Q. Can I make contributions to my HRA account? - Back to Top
A. No, an HRA account is set up and can only be funded by your employer.
Q. What is a Transit Expense (TEA) Plan? - Back to Top
A. A TEA Plan allows an employee to set aside payroll deductions taken on a tax-free basis in two separate accounts to pay for qualified parking, transit pass and vanpool expenses.
Q. How much money can I set aside on a tax-free basis for TEA Accounts? - Back to Top
A. The monthly maximum tax-free limits for transportation expenses are currently set at $245 for a Parking Expense Account and $245 for a Transit Pass/Vanpool Account.
• These are the current limits for 2013 but are subject to IRS limits that may change
Q. Are commuter passes, commuting mileage, taxicab fares and fuel eligible TEA expenses? - Back to Top
A. No, only qualified expenses for your workplace Parking or Transit Pass/Vanpool expenses are eligible.
Q. Can I use a TEA Account to pay for my spouse's and/or dependent's workplace mass transit or parking expenses? - Back to Top
A. No, this account can only be used to pay for your own qualified transportation expenses.
Q. What qualifies as a vanpool? - Back to Top
A. Vanpools are defined by the IRS as any highway vehicle that has seating for at least six adults, excluding the driver. At least 80% of the vehicle mileage is expected to transport employees to and from work, and at least half of the vehicle is occupied for such purpose.
COBRA/Continuation & Retiree Billing
Q. What is COBRA? - Back to Top
A. The Consolidated Omnibus Budget Reconciliation Act (COBRA) requires employers with more than 20 employees to extend temporary group healthcare coverage (including medical, dental, vision, medical flexible spending account, etc.) to employees and their families if they lose health benefits based on certain qualifying events. These events may include voluntary or involuntary job loss, reduction in work hours worked, death, divorce and other life events. COBRA is time-sensitive with many set deadlines for notification, election and extension.
Q. What is Retiree Billing? - Back to Top
A. Retiree Billing includes the administrative process of maintaining health care coverage for retirees continuing certain retiree benefits through their former employer.